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To use your Google Account on a browser (like Chrome or Safari), turn on cookies if you haven’t already.

Important: If you get a message that cookies are turned off, you need to turn them on to use your account.

In Chrome

1. On your computer, open Chrome.
2. At the top right, click More Settings.
3. Under «Privacy and security,» click Site settings.
4. Click Cookies and site data.
5. From here, you can:
   • Turn on cookies: Next to «Blocked,» turn on the switch.
   • Turn off cookies: Turn off Allow all cookies.

Learn how to change more cookie settings in Chrome.

In other browsers

For instructions, check the support website for your browser.

Why cookies are helpful

Cookies are files created by sites you visit. They make your online experience easier by saving browsing information. With cookies, sites can:

• Keep you signed in
• Remember your site preferences
• Give you locally relevant content

We use cookies to improve our services. To learn more, read our Privacy Policy.

Fix problems

If you can’t use your Google Account and get a message that cookies are turned off:

1. Follow the steps above to turn on cookies.
2. Try signing in again.

If you still get the error message, here are some possible solutions. Try each one, then try signing in.

• Open a new browser window.
• Clear your browser’s cache and cookies. Learn how to clear cache and cookies.
• Browse in private. Learn how to browse privately in Chrome.
• Change your browser’s privacy settings. Learn how to change privacy settings.

Was this helpful?

How can we improve it?

To use your Google Account on a browser (like Chrome or Safari), turn on cookies if you haven’t already.

Important: If you get a message that cookies are turned off, you need to turn them on to use your account.

In Chrome

1. On your computer, open Chrome.
2. At the top right, click More Settings.
3. Under «Privacy and security,» click Site settings.
4. Click Cookies and site data.
5. From here, you can:
   • Turn on cookies: Next to «Blocked,» turn on the switch.
   • Turn off cookies: Turn off Allow all cookies.

Learn how to change more cookie settings in Chrome.

In other browsers

For instructions, check the support website for your browser.

Why cookies are helpful

Cookies are files created by sites you visit. They make your online experience easier by saving browsing information. With cookies, sites can:

• Keep you signed in
• Remember your site preferences
• Give you locally relevant content

We use cookies to improve our services. To learn more, read our Privacy Policy.

Fix problems

If you can’t use your Google Account and get a message that cookies are turned off:

1. Follow the steps above to turn on cookies.
2. Try signing in again.

If you still get the error message, here are some possible solutions. Try each one, then try signing in.

• Open a new browser window.
• Clear your browser’s cache and cookies. Learn how to clear cache and cookies.
• Browse in private. Learn how to browse privately in Chrome.
• Change your browser’s privacy settings. Learn how to change privacy settings.

Was this helpful?

How can we improve it?